Privacy Policy

All of the information that we collect from you, such as account, personal information and payment information, is subject to our privacy policy.

CAN Mobilities LLC, owner of the Can Mobilities website found at www.smartcane.co ("CAN Mobilities"), believes the protection of privacy to be one of our most important priorities. This privacy policy ("Policy") gives you specific information on how we protect your privacy, how we treat personal information, and the choices you have. As we at CAN Mobilities improve our services, we may modify the Privacy Statement, and urge you to check here for updates from time to time. Please note that this Policy applies only to this website and services we provide through the www.smartcane.co website and not to websites or services provided by other companies or organizations to which we link.

As a condition of using our www.smartcane.co website, you agree to be bound by the terms of this Policy. Additional terms and conditions which govern your use of the www.smartcane.co website are contained in our Terms of Service, and, as applicable, in certain other service-specific license agreements or terms of use, which you will be notified of at the time of your registration for the applicable services.

Information Collection, Storage and Use

We refer to information that identifies an individual as "Personal Information." In general, CAN Mobilities collects Personal Information from users of the www.smartcane.co website when you purchase a product through the website. Your Personal Information is stored on CAN Mobilities’ computer servers (or those of its service providers) located in the United States.

We may also gather data about the areas of the www.smartcane.co website you visit or access. We do not use any of this navigational data about where you “as an individual user” go on website or share any of this data with third parties. However, we do use and share navigational data in aggregate, non-personal form to understand how our users as a group use the www.smartcane.co website.

What information does the CAN Mobilities cane and mobile app collect?

What information does the CAN Mobilities cane and mobile app collect?

  • Setup information you provide
  • Location data
  • Audio signals and data
  • Technical information from the cane
  • Shared content

Information input during setup: When you install the CAN Mobilities mobile app, you’ll be asked for certain basic information like your name, basic information, phone numbers, etc. This information is used to personalize your experience – for example, if your cane is triggering a notification.

Location data: We collect data about your location using GPS tracking. This allows location to be viewed in the mobile app, which is important for safety.

Audio signals and data: The CAN Mobilities cane and app enable you to determine the purpose and the means for which you collect audio signals data. When you enable the recording or streaming features, we may record and process audio recordings from the device, subject to your instruction, configuration and settings. This may include capturing and emailing to you portions of this data as part of a notification or analyzing the data to identify motion or other events. If you instruct us by setting up your app and choosing to receive mobile notifications, we may process information from your cane to send you alerts when something happens.

Technical information from the cane: In order to improve your experience over time and help troubleshoot any problem you may encounter with the cane and app, we record your cane model and serial number, software version, and technical information.

Saved and Shared Content: CAN Mobilities enables you to determine the purpose and the means for which you save and share content. You may save and may choose to share certain content like reports, data, audio, activity tracking for other people to access.

Use of Cookies

On the Internet, a "cookie" is a piece of information (a file) that a website transfers to a user's computer for record-keeping purposes. The process we use to serve advertisements and to track use of the www.smartcane.co website involves cookies. We use cookies to recognize users who have registered on the www.smartcane.co website, allowing those users to speed up their future activities on the www.smartcane.co website. Cookies help CAN Mobilities track the frequency and placement of products and services on the www.smartcane.co website. Cookies also enable us to measure aggregate (total) usage and traffic to the www.smartcane.co website and to specific offerings. This aids us in producing content that best meets our users' preferences. In order to implement new products or services, we may use other types of cookies as well. We also may use cookies to understand better what parts of the www.smartcane.co website you like best. We may use that information to display advertisements and provide services and products that we think will be of particular interest to you. You may configure your browser to reject cookies, but this may interfere with some functionality of the www.smartcane.co website. Certain pages of the www.smartcane.co website may contain electronic images (called a "single-pixel GIF" or "web beacon") that allow a website to count users who have visited that page. CAN Mobilities occasionally uses web beacons on the www.smartcane.co website in order to count users and to recognize registered users by accessing the CAN Mobilities cookies.

Purchase of Products

When you purchase products from or through the www.smartcane.co website, we may require Personal Information such as name, address, telephone number and billing information, including credit card, debit card or bank account data. CAN Mobilities will not disclose your Personal Information, including billing information, except to the extent necessary to complete your transaction, for example during an online purchase or where needed to deliver a product(s) you ordered. We will use your information to contact you to resolve issues or questions about your order and to provide confirmation and status updates about your order. In addition we may contact you with notifications about new CAN Mobilities products or special offers as well as communication to let you know about what is happening at CAN Mobilities. You can opt out of these marketing emails at any time by clicking here or clicking the unsubscribe link on an email that you receive from us.

Sharing Non-Personal Information

CAN Mobilities may share information that is not Personal Information — meaning non-personal, aggregate, or summary, information regarding our users — with other third parties not mentioned in this Policy. This kind of information does not identify you individually.

Merger or Acquisition

In the event of a merger, acquisition, reorganization, sale of all or substantially all of its assets, or the sale of an individual website owned by CAN Mobilities, CAN Mobilities may transfer your Personal Information to a third party as a part of such merger, acquisition, reorganization, or sale.

Legal Authorities

CAN Mobilities may also disclose Personal Information in cases when we reasonably believe that it is necessary to identify someone who may be violating CAN Mobilities policies or the www.smartcane.co websites Terms of Service or other terms of use, or who may be a threat to CAN Mobilities or third party rights, property, or personal safety. The www.smartcane.co website may disclose Personal Information to comply with valid legal process such as a duly issued search warrant, subpoena or court order.

Access to Other Sites

Linking to Other Sites. You may visit independent websites, not owned or operated by CAN Mobilities, through links on the www.smartcane.co website. Such sites are operated by external, third-party service providers. Some of these sites will have their own separate membership processes and privacy policies. We do not control sites that are operated by others and are not responsible for the information practices of these sites. Other sites may set their own cookies, collect data or solicit personal information. It is always a good idea to check the privacy policy and terms of use of any site before offering any of your Personal Information. We do not share your Personal Information with these independent web sites.

Advertisement

CAN Mobilities uses Remarketing with Google Analytics and Facebook to advertise online. Third-party vendors, including Google and Facebook, may show you CAN Mobilities ads on sites across the Internet. CAN Mobilities and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the www.smartcane.co website.

Information Storage and Security

Your Personal Information is stored on CAN Mobilities’ computer servers (or those of our service providers) located in the United States. We protect your Personal Information with technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure. No computer system or information can ever be fully protected against every possible hazard. But CAN Mobilities is committed to providing reasonable and appropriate security controls to protect our www.smartcane.co website and all Personal Information against foreseeable hazards.

Notwithstanding these security measures, please be aware that when you submit Personal Information to the www.smartcane.co website over the Internet, the information may travel over many systems that are not under CAN Mobilities’ control. We take the protection of user data very seriously and to that end take reasonable safeguards to prevent interception of any Personal Information.